Refund policy

Returns, Refunds & Right of Withdrawal

Last updated: 17 August 2026

This policy applies to purchases made from Anokhi by consumers. Nothing in this policy limits your statutory rights under Norwegian consumer law.

14-Day Right of Withdrawal

When shopping online with Anokhi, you generally have a statutory 14-day right of withdrawal under Norwegian law.

The withdrawal period begins the day after you receive your order.

To exercise your right of withdrawal, you must notify us before the 14-day withdrawal period expires by clearly stating that you wish to withdraw from the purchase.

You can contact us at:

hei@anokhi.no

You may also use the statutory withdrawal form provided in connection with your purchase, but you are not required to use the form.

You do not need to provide a reason for exercising your right of withdrawal.

After notifying us that you wish to withdraw from the purchase, you must return the goods without undue delay and no later than 14 days after giving us notice.

Returns should be sent to:

ANOKHI AS
Bernhard Herres vei 48
0376 Oslo
Norway

Please contact us before sending your return so that we can provide the relevant return instructions.

Condition of Returned Items

You may inspect and try the product to the extent reasonably necessary to determine its nature, characteristics and function.

For clothing and accessories, this means that you may generally inspect and try the item in a similar way to what would reasonably be possible in a physical store.

If the product has been handled beyond what is reasonably necessary for such inspection, Anokhi may, where permitted by law, deduct an amount corresponding to any reduction in the product's value.

We recommend returning products securely packaged and, where reasonably possible, with their original tags and packaging.

The absence of original packaging or tags does not by itself remove your statutory right of withdrawal.

Return Shipping

When exercising your right of withdrawal, you are responsible for the direct cost of returning the goods to Anokhi.

Anokhi does not provide free return shipping for ordinary returns made under the right of withdrawal.

We recommend using a trackable shipping service and keeping your receipt or other proof of postage until your refund has been completed.

If the return concerns a defective, damaged or incorrectly delivered product for which Anokhi is responsible, Anokhi will cover reasonable return shipping costs.

Refunds

When you validly exercise your right of withdrawal, Anokhi will refund the payments covered by the withdrawal without undue delay and no later than 14 days after we receive your notice of withdrawal.

We may withhold the refund until:

we have received the returned goods, or
you provide documentation showing that the goods have been returned,

whichever occurs first.

When exercising the statutory right of withdrawal, we will also refund the cost of the least expensive standard delivery method offered for the original order.

If you selected a more expensive delivery method, such as express shipping, the additional shipping cost will not be refunded.

Unless otherwise expressly agreed, the refund will be made using the same payment method used for the original purchase.

You will not be charged a fee for receiving the refund.

Please note that your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

Damaged, Defective or Incorrect Items

If you receive an item that is defective, damaged, incorrect or otherwise does not conform to your order, please contact us at:

hei@anokhi.no

Please include your order number and a description of the issue. We may ask for photographs where reasonably necessary to assess the issue.

A complaint concerning a defective product is separate from the right of withdrawal and is governed by the Norwegian Consumer Purchases Act.

A complaint must be made within a reasonable time after you discovered or should have discovered the defect. A complaint made within two months after discovering the defect is always considered to have been made within a reasonable time.

Where a complaint is valid, Anokhi will cover reasonable costs associated with returning the defective or incorrectly delivered item.

Your statutory complaint rights are not limited by this return policy.

Sale Items

Sale and discounted items are covered by the same statutory right of withdrawal as full-price products.

Purchasing an item at a reduced price does not in itself remove your statutory right of withdrawal.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply where an exception under Norwegian law applies.

Relevant exceptions may include:

goods made to the customer's specifications or clearly personalised for the customer; and
sealed goods that are unsuitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

Where an exception applies to a product sold by Anokhi, this will be communicated where required.

Exchanges

We currently do not offer direct exchanges.

If you would like another size, colour or product, you may exercise your right of withdrawal in accordance with this policy and place a new order for the preferred item.

This does not affect your statutory rights if a product is defective.