Shipping policy

Shipping Policy

Last updated: 17 August 2026

This Shipping Policy applies to orders placed through the Anokhi online store.

Shipping Within Norway

Anokhi currently ships within Norway only.

Orders are shipped using Bring/Posten.

We currently do not offer international shipping.

Shipping Cost

Standard shipping costs 79 NOK per order.

The shipping cost is displayed at checkout before you complete your purchase.

Processing Time

Orders are normally processed and prepared for shipment within 3–5 business days after the order has been confirmed.

Business days are Monday to Friday, excluding Norwegian public holidays.

During particularly busy periods, processing may occasionally take longer. If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

Delivery Time

Delivery time is additional to our processing time and depends on the Bring/Posten delivery service and destination.

Where available, an estimated delivery time will be shown at checkout or through the tracking information provided by Bring/Posten.

Unless otherwise agreed, orders will be delivered without undue delay and no later than 30 days after the order was placed, in accordance with Norwegian consumer law.

Order Confirmation and Tracking

You will receive an order confirmation after placing your order.

Once your order has been shipped, you will receive shipping or tracking information where tracking is available for the selected delivery method.

Please allow some time for the Bring/Posten tracking system to update after your parcel has been registered.

Delivery

Please make sure that your name, address, postal code, phone number and other delivery information are correct when placing your order.

Delivery is considered completed when you, or a third party designated by you other than the carrier, physically receives the goods.

If you experience an issue with your delivery, please contact us at hei@anokhi.no.

Incorrect or Incomplete Delivery Information

The customer is responsible for providing correct and complete delivery information when placing an order.

If a parcel cannot be delivered because incorrect or incomplete information was provided and is returned to Anokhi, please contact us at hei@anokhi.no.

If you would like the order to be shipped again, any additional shipping cost will be communicated before the parcel is resent.

Uncollected Parcels

Customers are responsible for collecting parcels from a pickup location or parcel locker within the collection period specified by Bring/Posten.

If an uncollected parcel is returned to Anokhi, please contact us at hei@anokhi.no.

Failing to collect a parcel is not in itself considered an exercise of the statutory right of withdrawal. If you wish to withdraw from your purchase, you must clearly notify Anokhi in accordance with our Returns, Refunds & Right of Withdrawal Policy.

Delayed Delivery

If your order has not arrived within the expected delivery period, please check the Bring/Posten tracking information where available.

If the parcel remains delayed, please contact us at:

hei@anokhi.no

If delivery is delayed, you retain the rights provided by the Norwegian Consumer Purchases Act.

Lost or Damaged Shipments

If your order appears to have been lost during transport, or if the parcel or its contents arrive damaged, please contact us as soon as reasonably possible at:

hei@anokhi.no

Please include your order number and a description of the issue. We may request photographs where reasonably necessary to assess transport damage.

Where Anokhi is responsible under applicable law, we will arrange an appropriate solution without limiting your statutory consumer rights.

Returns

Consumers generally have a statutory 14-day right of withdrawal for online purchases.

When exercising the ordinary right of withdrawal, the customer is responsible for the direct cost of returning the goods to Anokhi.

If a return concerns a defective, damaged or incorrectly delivered product for which Anokhi is responsible, Anokhi will cover reasonable return shipping costs.

For complete information, please see our Returns, Refunds & Right of Withdrawal Policy.